KickBack Pro support
KickBack Rewards LLC — support@kickbackpro.com
Every message here is read by a person. You do not need an account to write to us, and there is nothing to install first.
Getting in touch
Email support@kickbackpro.com, ideally from the address on your account — it lets us find you without asking you to prove who you are twice. We aim to reply within two business days.
Tell us what you expected, what happened instead, and roughly when. If it concerns a particular purchase or payout, the date and the amount are enough for us to locate it. A screenshot is welcome but never required.
Never send a card number, bank details, a tax identifier or a password. We will not ask for any of them by email and we do not need them to help you. A card number in particular should never reach us — the service is built so that we never see or store one, and an email would defeat that.
Common questions
Cashback has not appeared. Cashback is confirmed by the card network or the retailer, not by us, and that confirmation can take days or weeks depending on where you shopped. Until it clears it is pending rather than missing. If a purchase is still pending well beyond the retailer's usual window, write to us with the date and amount.
Cashback was reversed. A refund, a cancelled order or a returned item reverses the cashback it earned. The reversal appears as its own entry rather than by editing the original, so the history stays readable.
A payout has not arrived. Tell us the date and the destination you chose. Payouts leave your balance when they are sent and settle separately, so a payout that has left the balance but not landed is a normal state for a short while.
Signing in. If a password reset does not reach you, check that the address matches the one on the account, and write to us if it does. Our sign-in page never says whether an address has an account — that is deliberate, and it means we cannot confirm it by email either.
Closing your account. The deletion page explains how to delete from inside the app or by email, exactly what is erased, and what is kept and why.
Reporting a security problem
Email support@kickbackpro.com with Security in the subject line and we will route it immediately. Please include enough detail to reproduce the issue.
We would rather hear about a problem early and imperfectly described than not at all. Reports made in good faith are welcome, and we will not pursue anyone who reports one.
The other pages
- Privacy policy — what we collect, why, who sees it, how long we keep it, and how to get rid of it.
- Cashback terms — the terms covering cashback earned on an account.
- Delete your account — how to close an account, with or without the app.